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Product Quality
Product and operational quality is an absolutely critical component of your brand’s reputation. A loss in quality can mean significant losses in customer experience and loyalty to your brand. Maintaining the highest product and operational quality standards is a fundamental part of protecting your brand.
EcoSure understands the importance of product quality standards. We partner with organizations like yours to create an end-to-end brand protection solution. The program consists of comprehensive unit-level assessments, robust company-wide data reporting, training and corrective action and continuous program enhancements.
What is an EcoSure Program?
EcoSure works closely with global brands to develop a tailored end-to-end brand protection program—incorporating the brand concerns and business objectives most relevant to your organization. Along with a focus on quality control, EcoSure helps brands with food safety and public health, guest experience, workplace safety and more.
At the start of the program, we partner with your stakeholders to determine your priority areas—including but not limited to product quality. The program framework includes on-site visits as well as scoring and metrics that are tailored specifically to your organization.
During unit-level assessments, we pinpoint problem areas and highlight improvement opportunities. Then we engage with your team members to encourage positive changes. We also provide assessment data to appropriate parties with actionable insights to drive improvements in customer experience and mitigate risks.
EcoSure partners with you to:
- Determine program priority areas
- Customize program design
- Conduct on-site assessments
- Discover actionable insights
- Recommend program enhancements
- Improve and maintain product quality standards
Core Brand Protection Program Components
Assessments
EcoSure’s expert team conducts on-site assessments to offer insight into your everyday operations at the unit level. The assessment scope is versatile and customized, and can include a focus in multiple areas, including quality assurance.
Actionable Insights
EcoSure’s robust data collection and reporting capabilities empower your brand to achieve results through unit-level reporting, insight dashboards and our executive business reviews. EcoSure’s team utilizes assessment data and industry insights to make recommendations specific to your brand.
Training and Corrective Action
EcoSure’s coaching-oriented approach helps build an employee culture that emphasizes safety, accountability, knowledge retention and empowerment. Our dedicated training visits and action plans are designed to be flexible, allowing for improvement without disrupting your operations.
Industry Best Practices
We leverage our relationships across the industries we serve to stay up-to-date on the latest product quality standards and trends. This ensures our programs help you to implement best practices, enhancing your product quality insights for more impactful results.
How does EcoSure drive product quality improvements?
EcoSure understands the nuances of delivering a quality product.
EcoSure offers a comprehensive product quality assessment program designed to evaluate your products' ability to consistently meet or exceed customer expectations. Our evaluations cover critical aspects of product quality, including appearance, taste, service sequencing and quality control, to foster excellence in every offering. Through our on-site coaching approach and by utilizing data-driven insights, an EcoSure program empowers your team to maintain product quality and consistency for your customers.
We work with your brand to build custom assessment criteria, which may include:
- Product Appearance: First impressions matter. We meticulously evaluate the visual appeal of your offerings, helping you maintain a consistent presentation.
- Service Sequencing: Smooth operations make for happy customers. Our assessments check that your processes are optimized for efficiency and customer satisfaction.
- Labeling and Storage: Assessments include confirming products are labeled correctly and storage conditions are optimized for efficiency and safety.
- Order Accuracy: We work with you to assess your order management systems to ensure every customer receives exactly what they need.
- Recipe Building: Our experts check for compliance in utilizing brand-specific recipes and executing them with precision and consistency.
- Equipment Condition: We assess the maintenance of your machinery and equipment, so you can avoid unexpected downtime and maintain peak performance.
Benefits of a Brand Protection Strategy
End-to-End Program Management
The EcoSure team is responsible for program buildout, execution and data analysis.
Consistent Employee Performance
Our approach is centered around training, coaching and corrective action at the unit level, which helps to build an employee culture that emphasizes safety, accountability, knowledge retention and power.
Actionable Insights
Our visits offer insight into everyday operations so our team can make recommendations specific to your brand.
Exceptional Client Experience
EcoSure’s unique all-inclusive agreement structure is transparent, creating the opportunity to build a collaborative partnership and focus on driving program results.